In today’s discussion, Matt and Garrett delve into a common concern for agents: “What happens when things go wrong?” Their response to this age-old question stresses the chance to turn challenges into opportunities for stronger client bonds and improved experiences. Through proactive problem-solving, ongoing communication, and tailored solutions, they note that agents can distinguish themselves and cultivate loyal advocates.
Drawing from real-life anecdotes and practical wisdom, our hosts encourage resilience and the creation of memorable client interactions. They also emphasize the importance of immediate reassurance and thoughtful gestures, as well as the need to reassess processes, raise standards, and utilize efficient systems. By consistently delivering value and surpassing expectations, professionals can earn trust, fortify their reputation, and confidently justify their fees. Tune in for today’s valuable insights on navigating business hurdles gracefully, efficiently, and with a commitment to excellence, transforming problems into opportunities for growth.
You can gain even more insights by joining the more than 15,000 other Ninjas with all levels of experience who collaborate, ask and answer questions, network, and more in the Ninja Selling Podcast group on Facebook at Ninja Selling Podcast Facebook. Leave a voicemail at 208-MY-NINJA if you’d like to offer more direct feedback. Be sure to check out Ninja Selling Events for upcoming installations and other events, and if you’d like personalized help in achieving your goals, visit Ninja Coaching to connect with one of our fantastic coaches.
Episode Highlights:
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Garrett’s memorable experience with Autolinx in Vallejo, California
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Embracing imperfection
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The power of resilience
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Building trust through adversity
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Creating exceptional experiences
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Leveraging challenges for growth
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Cultivating raving fans
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Client-centricity
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Immediate reassurance
Quotes:
“Sometimes, as real estate agents, we’re trying so hard to avoid those things. We won’t make the phone call after the closing… We freak out over this stuff.”
“This is where raving fans are created… You want people on podcasts talking about your business, about how you are the best company that they’ve ever bought a car through.”
“When things go wrong, immediately raise your hand and say, ‘I got you.’ Immediately put the client at ease by saying, ‘We are going to resolve this.'”
“Sometimes it’s just being very consistent with the little things and showing up and just doing a little bit outside the box when even outside the box should be what should be expected.”
“Your goal is to deliver more, and sometimes just a little bit more.”
“In a world where you are needing to back up what your value is and your fees that you decide that you personally are charging, it is becoming more and more in your court that you are the one that is in charge of what you are charging.”
“Thank you, Autolinx, for providing an exceptional experience which led to this discussion.”
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Garrett
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Matt
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Ninja Selling by Larry Kendall
