In recent coaching sessions, Matt and Garrett have noticed that many agents are missing opportunities to go above and beyond for their clients, and are not taking extreme ownership of their businesses and themselves. When questions come up, or something goes wrong in a transaction, the best thing you can do for your client is be their expert and handle the situation for them – gather all the information, make phone calls, do the research, and make sure you are getting the job done. Passing the buck is not only unprofessional, but it also creates confusion and stress, and gives away all your power. When you own the outcome and take responsibility for doing the best job possible, your value as an agent will prove undeniable, even if you don’t get the results you were hoping for. As Matt points out, taking ownership may not guarantee results, but it guarantees you the freedom of direction and more opportunity with your clients moving forward.
Whether it be with your work, health, or wealth creation, Matt and Garrett discuss the idea of taking ownership today – no one else can save money or eat a healthier diet for you. Only you can make this happen. They talk about not making excuses or blaming other agents, and how taking ownership allows for incredible growth and new problem solving. They acknowledge that this is an ongoing journey, and that changing your belief system can be difficult. However, the consequences of not owning the outcomes in your life will be even more challenging. This does not mean you have to do every single thing that comes across your plate, but instead you can focus on changing your processes and looking for ways to add value. Today’s profound conversation reminds us that there are opportunities for growth and excellence all around us, and if we take ownership of those moments instead of letting them pass us by, we can grow and improve in countless areas of our lives.
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Episode Highlights:
- Terri Johnson is offering two open Ninja installations in August (August 10 and 23)
- Visit NinjaSelling.com/events for more information
- Today’s topic is about the challenging skill of taking ownership of your business and yourself
- Delivering Happiness by Tony Hsieh will give you incredible insight on taking ownership in your life
- Garrett’s observation that a lot of agents are not grabbing opportunities and running with them as they come up
- It’s important to take extreme ownership of opportunities to go above and beyond for your clients, for example when questions come up or things go wrong
- Owning the outcome
- Example of problems coming back on home inspections
- When you blame others or pass the buck, it creates confusion and stress, and gives away all the power to other parties
- Taking ownership may not guarantee results, but it will guarantee more freedom of direction and more opportunity with your clients down the way
- Example of eating healthy and taking extreme ownership over what you put in your body, even when temptation is readily available
- Taking ownership as it relates to wealth creation for agents
- You need to take ownership of putting money away now as no one else is going to do this for you
- Matt and Garrett hear a lot of agents complaining that something was the other agent’s fault
- Taking ownership allows you to grow, learn, find new solutions
- This can apply to anything in your life
- If you’re not taking ownership, it’s very easy to make excuses
- Brokers who complain that their agents are not productive need to remember that they hired them
- This also applies to agents who complain about buyers – ask yourself what caused you to choose a client who can’t make decisions
- It’s difficult to change your belief system around this, but the consequences of not doing so are even harder
- It’s your responsibility to make these changes happen, not anyone else’s
- When things don’t go your way, it’s an opportunity to reflect and figure out how you can do things differently next time
- You need to own that you are the creator of the results you get
- Taking ownership of your health is a great place to begin
- A lot of people are struggling with taking time off work after COVID
- Taking ownership in your life is an ongoing journey
- You don’t have to do every single thing that comes across your plate, but instead focus on changing your processes and looking for opportunities to add value
- Opportunities for growth and excellence are given away all the time
- Take ownership of these moments, and they will help you grow and get better in countless areas of your life
Quotes:
“To your client, the best thing you can do is take extreme ownership.”
“Instead of just saying, The buyer agent messed this up – you personally [say], What could I have done better to make sure that that doesn’t happen in the future? Because I’m owning this outcome.”
“When you don’t take ownership of, We actually can control the outcome of what’s going on, you’re giving up all the power.”
“The [agents] that are winning every single time are personally taking responsibility of, My job is to get them this house. And if they don’t get it, it is my fault.”
“Taking ownership doesn’t necessarily guarantee results. It doesn’t guarantee a particular result. However, in my opinion, it guarantees freedom of direction, it guarantees more opportunity down the way.”
“No matter whether it is – your health, your relationships, your business – if you are not taking that level of control and self responsibility, then you’re not going to access the freedom that you could have down the road.”
“If you want to look at wealth creation, anybody who’s listening to us right now – take ownership of it today. There’s no reason you can’t start today, there’s no reason you can’t start putting money aside today, no matter how much money you’re making. There’s no reason you can’t do it. But you need to take ownership that you are the one that’s going to make it happen. Nobody’s going to do this for you.”
“We’re not talking about creating a false level of complacency or contentment. We’re talking about acknowledging that everything that happens for you, everything that happens to you, is for you, and you are the creator and receiver of those things.”
“Whatever is in your world, take it.”
“When you take ownership of it, you now get to grow. The minute you let go of the ownership of it, you’re killing growth. Because you’re not looking for solutions. You’re not looking for answers. You’re not looking for, How could I have done this better?”
“It’s everything in your life – you can take that opportunity, when you get an outcome that you don’t like, take that step back and say, How could I have made this outcome go the way that I wanted it to?”
“If you’re not taking this level of ownership, this level of self-responsibility, then it’s so easy to just go right into excuses.”
“If you actually build an organization around people who take that level of self-responsibility, everybody’s going to step up, everybody’s going to become a player. You’re going to minimize the amount of victims that are in your environment.”
“The hardest part is changing your belief system.”
“That’s my responsibility to make that happen. It’s not anybody else’s responsibility.”
“Anytime I don’t get the outcome that I want, that’s my opportunity to self-analyze and be like, Okay, what could we have done to get a different way to get the desired results?”
“These are these little choices that we get to make throughout the day. And you need to own that you are the creator of the results that you get.”
“Don’t give in that easy. If you’ve got something you want to do, own it, go after it and figure it out.”
“This is a long, never-ending path and journey.”
“It doesn’t mean that you now have to do every single thing that comes across your plate when people are asking you questions. It’s really about managing certain processes and looking for those opportunities to add extra value for your people.”
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